SCG has been working with Microsoft Customer Relationship Management (CRM) since it was first introduced in 2001, and we’ve been designing and building custom CRM solutions since 1992. We leverage other business applications and provide very customized implementations above and beyond the base product. SCG does not just sell software. It helps redefine business processes through technologies like CRM.

SCG’S SOLUTIONS STRATEGY
The SCG team takes an interactive approach and features facilitated workshops that bring together key client users, executives and IT professionals to reach agreement on an applications business case, strategic objectives and functionality. This approach enables us to deliver results in unprecedented timeframes – typically within three to nine months.

With the help of SCG’s expert team, Microsoft CRM is easy to use, easy to deploy, easy to configure, easy to customize and easy to integrate to meet the unique needs of your business. We enable your organization to meet and exceed customer expectations by making all of your business processes customer-centric.

We build CRM solutions that are capable of growing as your business grows. We design systems that enable you to make better, faster, more relevant, more localized and more thoughtful decisions – decisions that can drive your business to greater success. Our fixed-fee process and proprietary project methodologies ensure this is done on time, on budget and without hassle.

WHAT YOU CAN DO WITH CRM 3.0
SCG CRM solutions, which can grow as your enterprise grows, enable businesses to provide their employees with information they need to impress customers. From Microsoft Outlook®, employees can access Microsoft CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. Companies can meet and exceed customer expectations through refocusing their business processes so they are truly customer-centric.

In addition to Sales Force Automation, Customer Service and Support, Mobile Support, Integration, Streamlined Installation and Advanced Management and Notification Tools, Microsoft CRM features the following business-critical solutions:

• Marketing automation module, which allows enterprise to quickly create sales and marketing campaigns, building customer lists, tracking campaign progress and providing follow-up plans


• Service scheduling module, which helps improves customer service and boost sales.


• Easier customization, which adds custom objects and activities, designs custom views for different users, builds in business logic so repetitive tasks are automated, sends emails and raises alerts for open items.


• Quick campaign wizard, which sends out email blasts to targeted lists and tracks response.


• Improved reporting, which allows users to save frequently used reports, which are refreshed with current data each time they are opened. With enhanced security clearances, users only have access to data they’re authorized to view.