SCG
Commerce Server
Increase sales success, deliver superior customer service, and make informed, agile business decisions with Microsoft CRM. Accessible from Microsoft Outlook (r) and the Web, Microsoft CRM is easy to use, customize, and maintain, integrates with other business systems, and scales to grow along with your business. In this environment, where it costs ten times as much to acquire a new customer as it does to retain one, how does a company meet and exceed customer expectations? Business processes must be refocused so they are truly customer-centric and technology must be harnessed to leapfrog the competition.

Microsoft CRM ensures that the enterprise and all business processes and systems are built around the customer. Projects are designed to increase the effectiveness of relationships with customers, suppliers, employees and shareholders, with the ultimate goal of increasing corporate growth and profitability. Microsoft CRM addresses all of these business-critical solutions:

Sales Force Automation
Provides current customer, deal, product and competitor information for instant retrieval by a company's sales organization.

Customer Service and Support
Enables efficient resolution of customer problems via proactive customer service.

Remote Access
Allows remote personnel to communicate swiftly and accurately with customer service organizations to meet customers' individual needs.

Marketing Automation
Provides up-to-date information on purchasing habits to strengthen marketing campaigns to cross-sell and up-sell current customers and acquire new customers.

Integration
Sales and Customer Service functionality integrates tightly, making it easy to share information across the business. Integrates with Microsoft Great Plains and back office solutions, with platform APIs for integration with third-party apps and Web services.

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